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Since March 16,delinquent s have not had their service disconnected for non-payment. Operations, including disconnection of water service and assessing late fees, will return to normal beginning May 1, Please contact our office immediately at to make a payment or discuss payment options to avoid a worsening financial situation.
During this time, the Chandler Utility Services team is prepared to help with flexible payment plans and potential outside agency assistance. s that have an active payment plan can avoid disconnection.
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Utility Service Representatives are available between the hours of 8 a. You now have the option to schedule an appointment for a variety of services. In-person payments are available by appointment only. Schedule an Appointment.
The advanced features are accessible 24 hours a day, seven days a week, from your computer or mobile device. Whether you are renting, a homeowner, or commercial customer you may call our office at any time between a. Please call us a minimum of one business day prior to the date you need to begin water service. We do not provide services on holidays or weekends.
The following information will need to be provided:. Anyone who has not established credit with the City of Chandler Utility Services Division will be required to pay a refundable security deposit.
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There are two ways to change or close your information such as adding a new phone or changing an address. When closing your you will need to provide the date you would like your closed and a mailing address for your final bill or refund. Your request must be made in person or by phone a minimum of one business day in advance.
The money raised through the program goes back into the community by helping fund local social service agencies.
With a recurring donation, no matter how you pay the donation will be made by simply paying your current balance which will include the donation amount. To set up a recurring donation you need to notify us -- either viaby callingor you can visit us at Chandler City Hall, S. Arizona Ave -- and indicate the donation amount you would like added to your bill each month.
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If you have questions as to how or why a donation was credited to yourplease callor send an to Utility Billing. Use the following format in the payee field provided by the bank:.
followed by a dash followed by the new Customer. For example: Make a one-time payment with a major credit card or e-check.
This can be done whether or not you have registered and created a customer profile. Please include your bill coupon in the return envelope do not send cash.
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City of Chandler Utility Billing P. Box Phoenix, AZ Credit card and eCheck payments are accepted through the automated touch tone phone system by calling Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first floor.
Arizona Ave. City of Chandler utility payments may be placed in the drive-up drop box located on the south side of City Hall, in the westbound median of Chicago St. For security purposes, do not place cash in the drop box. If you think you might have some trouble paying your bill, call us immediately at and a representative will help you arrange a payment plan.
We can also give you the names of other community organizations that might be able to assist you. The City of Chandler is aware of the impacts COVID is having on our community and the need for all to have access to safe drinking water. We understand these are unprecedented times, and want to ensure that you can remain focused on the well-being of your family without worrying about disruption of utility services.
At this time, the City has decided to temporarily suspend water disconnects for non-payment. Customers will continue to accrue charges for water, reclaimed water, sewer, and solid waste services, and we encourage customers to continue making full or partial payments towards their utility bills. Customers who may experience difficulties in paying are asked to to discuss flexible payment options by calling The City will continue to monitor the situation and do what is best for our residents and business community.
Schedule an Appointment You now have the option to schedule an appointment for a variety of services. Schedule an Appointment Billing and Payment Information. Set Up, Change or Close .
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Establish Your. Change or Close There are two ways to change or close your information such as adding a new phone or changing an address. Call during normal business hours and speak to a representative. A Monday - Friday a. Acts of Kindness Donations through your Utility Bill. Pay by check: Select one of the check boxes on your utility bill remittance slip and add the corresponding donation amount to your payment.
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Online one-time payment: If you pay your utility bill online at chandleraz. Payment Options There are several ways to pay your utility bill:.
Electronic Payment. Use the following format in the payee field provided by the bank: followed by a dash followed by the new Customer. One-Time Online.
Automatic Payments. Mail Please include your bill coupon in the return envelope do not send cash.
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Box Phoenix, AZ Phone Credit card and eCheck payments are accepted through the automated touch tone phone system by calling Person Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first floor. Drive-Up Drop Box. Payment Hardship. Diversity Events Applications. Water Conservation Water Quality. Capital Projects Purchasing. Campaign Finance Reports.